FAQ

 LXPOD

 

manutencao

Maintenance

icons-lxpod-02

Commom Areas Cleaning

icons-lxpod-011

Controled Access

icons-lxpod-041

Equipped Kitchens

icons-lxpod-05

Social Room w/ TV

icons-lxpod-06

24h Laundry Station

icons-lxpod-12

No Animals

icons-lxpod-11

Visitors Allowed

icons-lxpod-031

Basic WiFi

icons-lxpod-09

No Smoking

location

Great Location

bus

Public Transports

FAQ

How can I book?

‘Easy peasy’ just:

1. Read these FAQ !

2. Browse through our ROOMS and select your preferences.

3. E-mail us to check availability and to schedule a visit or skype call (optional).

4. We will send you the updated availability + prices + Terms (contract & house rules).

5. If you wish to book just send an e-mail stating the room number + your information (check TERMS).

5. Make the booking deposit (= 1 rent) – identify name + room number – to the IBAN/BIC provided (check TERMS).

6. Schedule your check-in (week days only from 9 am to 6 pm) and contact us if you can’t make it.

7. Arrive, check your room, sign the contract and receive the keys.

8. ENJOY!

What information will I have to provide?

The usual basic information: full name, home address, identification number, e-mail, phone number (if/when you have a Portuguese one also), an emergency contact (name, contact), etc. Check our TERMS!

Check In/Out !

Have to be scheduled – to receive documentation, check room conditions, deliver what’s needed (keys), etc. – on weekdays between 9 am and 6 pm, other options are subject to availability.

IMPORTANT:

  • When entering the room and during your entire stay ALWAYS inform us of any damage/problem.
  • Deliver the room CLEAN (check drawers/below the bed/etc.).
  • Leaving behind trash or stuff you couldn’t pack is liable for deposit deductions.
  • Evidence you never cleaned your room (or washed the bed linen) is liable for deposit deductions.
  • Missing items (keys, bedding,etc.) or damages are liable for deposit deductions.

Check TERMS for more info!

What’s a typical flat like?

We have 3 apartments with 4 rooms (1ºE + 2ºE + 3ºE) and 2 apartments with 6 rooms (R/c E + 3ºD).  

We provide the basics you need to live here: fully equipped kitchens and bathrooms per flat + electricity and water (monthly allowance check TERMS) + furbished rooms + basic WiFi and a 24h self-service coin fed laundry station.

What’s included/excluded?

Your rent includes:

  • monthly occupation of 1 room per person (except double rooms) 
  • access/use of common areas: kitchen / toilets/ tv room / 24h laundry station
  • access keys (room + flat + building)
  • water + electricity + basic wifi (monthly expense allowance)
  • weekly cleaning of the common areas
  • weekly maintenance services (subject to availability)
  • on-call support from our team (9am-6pm / 24h SOS)

Not included:

  • laundry station is coin fed
  • use of unprovided equipment (heaters, etc. )
  • overnight guests

Check TERMS for more info!

 

What’s the ‘expense allowance'?

Every tenant has a monthly expense allowance for water and electricity allowing a comfortable normal usage. If the apartment exceeds that allowance the difference will be charged per person. This allowance allows a regular use but does not account the use of heaters or cooling systems, a personal fridge in the room or other equipment alike. When possible a “performance/cost” electricity and water usage will be posted and the meter can be checked at any time by any tenant at the entrance hall.

Check TERMS for more info!

Is there a laundry machine per flat?

No, there’s a coin fed laundry station available 24/24 hours in the basement (check fees on TERMS).

What about Internet?

Wireless internet is available on all premises subject to the providers service for  which we do not accept any liability.

What are my payment options and when should I pay?

All rent payments must be made until the 8th of each month by bank transference, or direct deposit, using the bank details described in your Contract or on your monthly invoice (check inbox and spam from sender “invoicexpress”). TAKE NOTE: persistent delays in rent payment can lead to contract cancellation,eviction and charges.

What’s the booking deposit and is it refundable?

The booking deposit equals 1 rent and is fully refundable (within the 30 days after contract termination) but liable to deductions. This fee secures your booking and guarantees you will leave your room/apartment in good conditions.

Check TERMS for more info!

 

What happens to my deposit if I cancel?

In case of late cancellation (less than 1 month to check in) or ‘no show’ you will not be refunded, otherwise you’ll get a full return. 

Check TERMS for more info!

Can I extend/shorten my contract?

All contracts can be changed (shortened or extended) if a warning is given within the contractual established time and according to availability, check TERMS for more.

 

How is the kitchen equipped?

All apartments have equipped kitchens: fridge, freezer, microwave, induction hob and the basic cutlery and pans/pots. There aren’t any ovens! Other extra equipment may be present (toaster, water boiler, etc) but it depends on the use of the last tenants since we only reequip once a year (usually in September).

 

Are there any en-suite bathrooms?

No, all apartments have 3 shared bathrooms with showers or, in the smaller apartments, 2 bathrooms with showers and an extra wc with a single toilet.

 

Can I personalise or add features to my room?

We are flexible within reason to adding features, mostly its a ‘yes’ as long as you don’t punch holes in the wall or permanently damage the property you can add or post on the wall so you feel more “at home”!

Who is responsible for cleaning?

We provide once per week basic cleaning services for the common areas (CORRIDORS/KITCHENS/BATHROOMS/STAIRCASES) and expect the tenants to take care of their own ROOMS and to maintain the GENERAL CONDITIONS (taking out the trash, dish washing, keeping things tidy and neat). Extra cleaning services can be provided by an agreed fee directly with the cleaning staff.

On historical neighbourhoods garbage collection is ‘door-to-door’ and occurs in specific days only after 7 pm:

Monday>Saturday – Organic

Tuesday+Sunday – Plastic

Wednesday – Glass

Thursday – Paper

You can also find deposits at Martim Moniz or Campos Martires da Pátria.

Can I bring a visit or have a guest to stay?

A visitor is someone that is allowed access by a tenant but does not stay overnight or uses the accommodation resources (equipment, showers, etc). We do not supervise visitors and you are free to bring whomever you want, as long as you respect your fellow flatmates and the general rules (noise, etc).

A guest is someone who is visiting and staying overnight using the property resources. Most rooms have single beds for a reason, your main bills are included and as such you’re not expected to entertain guests overnight unless you are staying in a double bedroom. If you want to have someone in your room please contact us and pay the reasonable guest fee per night.

For more on this matter check our  TERMS!

Where can I collect my post?

We will leave it at your flat, on your room door or downstairs at a general deposit depending on size/urgency and our availability!

To ensure you receive your post be sure to properly identify it with your name and room, we do not accept any liability for your post.

Is there a TV?

LxPod has a shared social room with a TV that has a usb port and is connected to a national cable provider.

Do you have on site staff?

Cleaning and Maintenance staff are weekly on sight – typical days posted at the buildings entrance billboard, for Administrative Services give us a call or e-mail. All services have working hours from 9 am – 6 pm, any request outside this time frame is liable to be charged as an extra.

Check TERMS for more info!

What about safety?

We have CCTV video on site and controlled access, it is a very quiet and traditional neighbourhood, still you should take care of your belongings, lock your room and close your windows (or leave it at a tilted position) when you leave the room.

Do you have a landline?

No, there are no landline phones on the flats.

 

Can I smoke?

NO, you are not allowed to smoke inside your room or on the common areas of the property, only on balconies AND YOU SHOULD NEVER EVER EVER TOSS THE BUTS TO THE STREET OR BACKYARD.  

IMPORTANT: Smoke alarms will detect any cigarette/incense smoke inside and set a very LOUD siren that only the staff can turn off ! 

 

How far is LXPOD to the city center? Any shops nearby? Transports?

LXPOD is super well located and connected: within walking distance from the ‘sweet spots’ of the city, be it the busy business area, nightlife, riverside or historical places such as: Av. Liberdade / Baixa / Chiado / Principe Real/Martim Moniz / Costa do Castelo/ Intendente… We are located on route to 2 major subway lines (blue – Restauradores + Green – Martim Moniz & Rossio), a variety of buses, trains and even historical trams (28)… you can literally access directly any point of the city and beyond from here. All types of services are close by: pharmacies, supermarkets, restaurants, post offices, etc.

 

Is there parking available for residents?

No, there’s no private car park on site. LxPod is on route of most of the main public transportation in Lisbon so you don’t need a car and we do not advise foreigners to drive here, ‘its complicated’!

Is there parking for bikes?

No, but you’re welcome to leave them inside at the basement or entrance at your own risk but please do not block emergency exits!

Can I bring a pet?

Pets are not allowed, sorry!

For further questions contact us!